Administrative Assistant

Personal summary

Professional Summary Customer-focused and detail-oriented professional with 5+ years of experience delivering quality customer service within administrative and healthcare roles. Proven ability to handle high volumes of customer inquiries, consistently resolving complaints within 24 hours, ensuring positive customer experiences. Skilled in multitasking and managing priorities and cultivating long-term customer relationships that enhance service delivery. Recognized for effective communication and conflict resolution skills, contributing to improved customer retention and improved service efficiency. Relevant Skills Customer Service and Interpersonal Communication • Efficiently triaged a high volume of customer inquiries and concerns, improving response times and overall service quality, leading to enhanced customer engagement. • Managed front-line customer interactions and maintained accurate records, ensuring compliance with company policies and upholding data integrity to support seamless customer service. • Successfully resolved customer inquiries and concerns, driving continuous improvement in service delivery and contributing to enhance customer satisfaction and loyalty • Developed strong customer relationships through personalized service, leading to high customer retention and satisfaction, while consistently meeting their individual needs. • Applied active listening and empathy to effectively resolve customer inquiries and concerns, building trust and maintaining open communication with diverse clientele. Organization and Time Management • Executed customer service operations, including invoicing, appointment scheduling, and client communications, while maintaining high service standards, contributing to improved customer retention. • Organized and facilitated customer-facing meetings, rounds, and workshops, ensuring timely communication and seamless service coordination to enhance the customer experience. • Streamlined patient booking processes and resolve customer scheduling issues, improving operational efficiency and reducing wait times in a high-traffic environment. • Collected and analyzed customer feedback to implement service improvements, enhancing customer satisfaction and loyalty. Education: College/University in Psychology

Skills

Virtual Assistant8 Receptionist8 Forms preparation8 Administrative Assistant8 PowerPoint Presentations8