Customer Experience| Fraud Investigator| Escalations Associate.
Hourly rate: members only
Availability: members only
Willingness to travel: Within Canada
Professional status: Freelancer
Last updated: May 30, 2024
Total work experience:
Language skills: English, Spanish,
Personal summary
My name is Katia Román. I have been in the customer service industry for 7 years, and I also have a strong background in Tier 3 support. I am a dedicated person, responsible, detail-oriented, dedicated and willing to achieve any goal and looking for opportunities to expand my knowledge and grow as an individual. I have experience in the following fields: - Virtual Assistance - Technical Support - Customer Service - Live chat support - Email Support - Fraud and Risk Investigation - Money loss prevention - Compliance reviews - Know Your Customer regulation (KYC) - OFAC match handling - Escalated complaints and CEO emails. - Remittances and transfer troubleshooting. - Social media reviews (Twitter, FB, Trustpilot) I have had the opportunity to develop a broad range of knowledge and skills, and I have consistently achieved good results. I am very passionate about developing my skills and continuing to learn and I am happy to collaborate with your business. Thank you.
Language skills
English
Fluent knowledge
Spanish
Native speaker