Systems Engineer  offline

Task description and requirements

• Strong understanding and hands-on experience in End-User computing deployment, management, and support. Strong technical knowledge of Windows, Linux, and Apple systems, as well as mobile devices like tablets and smartphones.
• A strong understanding of Windows and Linux Server, Azure, M365, Outlook, SharePoint, Teams, and the ability to analyze and troubleshoot complex problems.
• Maintaining and administering computer networks and related computing environments, including systems software, applications software, hardware, and configurations.
• In-depth understanding of Active Directory Infrastructure, DNS, DHCP, IAS, Clustering services, Windows and Linux Security, deployment services, IIS, .NET, RDS, and other Microsoft infrastructure services.
• Strong understanding in implementing server and network hardware/software technologies.
• Experience in implementing and configuring Fortinet, Palo Alto, and/or Meraki Firewalls, Switches, and Access Points.
• Provide escalated support services for virtualization technologies: VMware vSphere / ESXi, Hyper-V, and Citrix.
• Microsoft Exchange troubleshooting, administration, and implementation experience.
• Escalated support and ongoing management of SAN storage technology.
• Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
• Remote access solution support: VPN, Terminal Services.
• Act as an escalation point in troubleshooting and resolving Backup and DR technology such as Veeam Backup and Replication.
• Monitor the remote monitoring and management system alerts and notifications, responding accordingly through service tickets.
• Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboards, and conduct periodic system reviews.
• Knowledge of CRM/ITSM tools (e.g., ServiceNow).
• Document maintenance for all computer systems infrastructure.
• Communicate with customers as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages.
• Provide IT-related project execution support as needed.
• Participate in on-call rotation.

• Minimum 5+ years of professional experience in Azure & Office 365 backend administration, Microsoft Exchange products (not just provisioning accounts).
• Must have extensive experience with Microsoft Azure, Office 365 products, ADFS, WAP Server, and Azure Active Directory Connect (On Premises to Azure Active Directory).
• Extensive knowledge of Microsoft Windows and Linux Servers and services.
• Professional IT Certifications such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, Fortinet NSE, Cisco CCNA, VMware VCP, RHCSA, CISSP.
• Strong interpersonal skills, including telephony skills, communication skills, active listening, and customer care.
• Diagnosis skills for technical issues.
• Ability to multi-task and adapt to changes quickly.
• Ability to improve customer service, perception, and satisfaction.
• Ability to work in a team and communicate effectively.
• Self-motivated with the ability to work in a fast-moving environment.
• Minimum of 8 years of equivalent experience in the IT industry, displaying progressive responsibility and achievement in a large-scale environment.
• Hands-on technical knowledge and experience with:
• Endpoint Manager (M365, AD, OneDrive, SCCM, Intune, Autopilot).
• Installing and configuring Servers, Storage, Network Switches, and Firewalls.
• Collaboration (M365, SharePoint, Teams, Yammer).
• Mobile Device Management (Intune, Jamf, etc.).
• Desktop Virtualization (MS WVD, Citrix, VMware Workstation, and VMware Fusion).
• Messaging / MS Exchange / Email Management.

• Flexible schedule

• French not required

• Monday to Friday

• Bachelor's Degree (preferred)