Informations principales
REQ20916 - Service Design Specialist Level 1
Poste: Non spécifié
Début: 1 nov. 2024
End: 31 mars 2025
Lieu: Toronto, Canada
Type de collaboration: Projet seulement
Taux horaire: Non spécifié
Dernière mise à jour: 18 sept. 2024
Description et exigences de la tâche
- Updated Resume in word format (Mandatory)
- Skills Matrix Filled {The one attached on the website Apply Online link} (Mandatory)
- Expected hourly rate (Mandatory)
- Visa Status (Mandatory)
- LinkedIn ID (Mandatory)
- Leads multi-discipline teams in business transformation initiatives to align sector and/or ministry programs and services with gov.bc.ca to ensure the web is best utilized as a platform for service delivery, using the Province's citizen-focused, evidence-based approach for web and service design
- Creates the Service Strategy and a plan to deliver on the Strategy to transform the business from the 'asis" structure to the "to-be" structure
- Addresses the organization's executive including ADMs and Executive Directors; is a compelling and persuasive presenter
- Provides advice, recommendations and options; requires effectively communicating and obtaining buyin of the Strategy with executives and senior management
- Provides mentoring on service design approaches and methodologies to team members during projects; may provide formal user experience/service design training and develop appropriate training materials
- Demonstrates the highest level of experience, knowledge and skills in all five service areas of Design Research, Information Architecture, Content Development, Prototyping and Strategic Planning
- In addition to the skills and experience set out above, the Proponents should demonstrate that the proposed Consultant(s) have the following additional skills and experience within the last 8 years:
- Degree or diploma in a design or technology discipline, or equivalent combination of education and experience.
- A minimum of 5 years of experience in utilizing human-centered design methods to design and deliver services including experience in at least three of the following:
- User research;
- Content design;
- Inclusive design;
- Prototyping;
- UX design.
- Demonstrated expertise designing for the web and mobile, including graphic design, interaction design and/or data visualization.
- A minimum of 5 years’ experience with related UX practices and skills, including content design, content strategy and/or information architecture.
- A minimum of 5 years’ experience producing and working with design pattern/asset libraries.
- A minimum of 5 years' experience mentoring and supporting less experienced Service Design and UX practitioners.
- A minimum of 2 years' experience of working in an agile, digital product- focused development environment with User Experience teams, designers, and developers to iteratively create and improve digital products and services.
- A minimum of 2 years' experience in hybrid and remote collaboration and facilitation, including experience with online collaboration software such as Figma, Mural, or similar products.
- Experience on at least 1 project working on public facing government processes/systems
- Experience on at least 1 project collaborating on process development across multiple organizations
- Experience on at least 1 project working on government housing and/or connectivity permitting initiatives
- Leads multi-discipline teams in business transformation initiatives to align cross-government and/or cross-sector programs and services with gov.bc.ca to ensure the web is best utilized as a platform for service delivery, using the Province’s citizen-focused, evidence-based approach for web and service design
- Creates the Service Strategy and a plan to deliver on the Strategy to transform the business from the ‘as-is” structure to the “to-be” structure
- Addresses the organization’s executive including ADMs and Executive Directors; is a compelling and persuasive presenter
- Provides advice, recommendations and options; requires effectively communicating and obtaining buy-in of the Strategy and user experience approaches with executives and senior management
- Provides mentoring on service design approaches and methodologies to team members during projects; may provide formal user experience/service design training and develop appropriate training materials
- Demonstrates the highest level of experience, knowledge and skills in all five service areas of Design Research, Information Architecture, Content Development, Prototyping and Strategic Planning