Informations principales

Description et exigences de la tâche

• Conduct intake assessments and evaluate patient needs upon admission and throughout their hospital stay.
• Develop and implement individualized care plans with specific short- and long-term goals, and monitor and adjust these plans based on patient progress and needs.
• Collaborate closely with medical staff, including physicians, nurses, and specialists, as well as family members, caregivers, social workers, and external agencies to address and resolve patient care issues.
• Manage patient cases, including advocacy, coaching, risk assessments, crisis intervention, and referrals to necessary hospital services and external resources (e.g., financial aid, rehabilitation services, community support programs).
• Facilitate communication among patients, families, healthcare providers, social workers, and other relevant stakeholders to ensure coordinated and effective care.
• Maintain detailed and accurate patient records, case notes, and other documentation in accordance with hospital policies and procedures.
• Utilize clinical assessment tools and frameworks to create and review care plans tailored to patient needs and hospital objectives.

• College diploma or university degree in social services, nursing, healthcare administration, or a related field; BSW or MSW preferred.
• Minimum of three years of experience in case management, care coordination, or a related healthcare support role.
• In-depth understanding of patient care needs, including those related to age-specific health issues and hospital services.
• Experience working with patients experiencing mental and/or physical health challenges.
• Strong verbal and written communication skills, with the ability to effectively liaise between patients, families, and healthcare teams.
• Demonstrated skills in case management, patient advocacy, and referral coordination.
• Ability to work independently and as part of a multidisciplinary team, including internal hospital staff and external community resources.
• Proficiency in computer applications (e.g., Microsoft Office, hospital information systems, electronic health records).
• Fluency in a second language is highly desirable.
• Valid driver’s license and access to a personal vehicle may be required depending on the role.

• French not required

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

• This position involves a travel assignment to Yukon. Are you prepared to commit to the travel requirements and relocate for the duration of the role?
• Do you have Valid Driver’s license?
• Do you hold a Master’s degree in Social Work (MSW) or a related field? If yes, can you specify the program and institution

• in seniors case management and care coordination support: 3 years (preferred)

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