Customer Success Representative offline

Company: Visible to members only

Start: As soon as possible

Location: Montreal, Canada Not specified

Remote collaboration: Site only

Method of collaboration: Project only

Marketplace: Local

Latest update: 24 mars 2025

Important skills:

Costumer service

Create an offer

Are you interested in this project?

Task description and requirements

Êtes-vous un "Superstar" bilingue qui est attentif aux besoins de vos clients et qui est passionné par le service de qualité?

Aimez-vous aider les autres, être la voix du client et travailler dans un centre de contact au rythme accéléré?

Cherchez-vous un environnement de travail dynamique qui vous encouragera à apprendre et à réussir?

Êtes-vous passionné par la contribution à la communauté et souhaitez trouver des collègues qui partagent les mêmes valeurs?

Souhaitez-vous travailler pour une entreprise établie et florissante qui vous aidera à développer votre carrière tout en vous offrant des avantages et des bénéfices dès le premier jour?

Venez vous joindre à la famille de l'Expérience client!

Les avantages

Un régime de rémunération compétitif incluant:

REER (ne nécessite aucune contrepartie de votre part)

Et bien plus encore!

The job:

The Customer Success Representative is responsible for providing exceptional and best-in-class service and successful outcomes for all customers (dealership staff, consumers/contract holders and third parties). Offering customer-centric support across our Products, Policy Management and Administration processes, Online Tools and Sales activities (dealer/inside sales and renewals) , the Customer Success Representative plays an important role in helping to uphold our Service Level Agreements and departmental Key Performance Indicators.

Key Responsibilities:

Provide exceptional customer service via telephone, written and live correspondence channels to customers who have purchased or who wish to purchase products as well as dealerships selling products
Monitor customer-facing support channel queues (phone, email, online, live agent) to ensure adherence to our Service Level Agreements and Key Performance Indicators, as well as providing great customer experiences through those contact channels
Maintain an understanding of our products and processes for each OEM, as well as GuardTree and Business Development Center products, in order to provide relevant guidance and support to all customers when necessary
Liaise with Finance t, Technology, Product and other Customer Experience teams as required to drive through First Contact Resolution on all reported issues/queries
Liaise with the Sales and Business Development Center teams as required to support sales activity and ensure a global view of dealer activity is provided
Provide technical support to our sales partners and online customer base (i.e. GuardTree) regarding any system issues or outages
Take an active customer service role in providing product, process, and customer feedback to feed into annual product revisions and program reviews
Handle difficult calls and contacts effectively in order to reduce escalations

Required Skills:

Fluently bilingual both written and spoken (French/English)
Strong communication skills (oral & written)
Excellent organizational and time management skills
Excellent attention to detail
Effective and efficient at multi-tasking
Courteous and professional telephone manner
Proficient with MS Office suite of products
Ability to remain self-motivated
Exceptional customer service and administration skills
Tactful negotiator
Creative Problem Solving Skills
General automotive or dealership knowledge, including current industry standards, sales approaches, vehicle registration and post-sales understanding

Education:

Post-secondary education an asset
Willingness to complete requisite licensing programs as required

The perks:

Competitive compensation package including:

RRSP (requires no matching from you)

And more!

Contact

Company information is available to registered users of freelance.ca.