Sr IT Professional(Software/Technical Support)
I have been associated with the Software/Technical support & Software Developent industry for over 7 years. Presently associated with Cimcon Infotech, Ahmedabad as SR Application Software Engineer. Worked with implementation team to carry out software releases. Being a part of regular customer interaction team helped clients to maximize the benefits of their StayinFront CRM solution. Being a part of support services team one of major responsibilities includes supporting our clients and their end users with various StayinFront CRM issues. Responsible to monitor application, Synchronization, Workflow Servers to ensure smooth functioning and diagnose potential issues. Assisted implementation and setup of CRM software on the remote as well as on the server. Manage deployment of new releases of StayinFront CRM in UAT and production environment and handeled post release issues.
SkillsSoftware evaluation, Software Support,7 Technical support7 Technical consulting7 Techical project assistant7 Techical project management7 Techical project- / team leading7 Application administration5 Network administration5 System administration7 Office management / secreteriat3