Freelance.ca Privacy Policy

Freelance.ca is proud to present its privacy policy. This policy describes our standards for the collection, use, disclosure and retention of your personal information. It also explains the ways in which we protect your personal information and your right of access to it.

Together, we are committed to protecting the privacy of our customers, employees and representatives and to maintaining the confidentiality of personal information entrusted to us in the course of our business.

This policy should be read in conjunction with our Terms of Use https://www.freelance.ca/en-ca/terms. By accepting the policy, you expressly consent to the collection, use and disclosure of your personal information in accordance with this policy.

If you have any questions about this policy or if you believe that freelance.ca has not adhered to its principles, we encourage you to contact our Chief Privacy Officer at

Katja Gravel
Chief Privacy Officer
freelance.ca
200-3075, chemin des Quatre-Bourgeois
Québec City, QC G1W 5C4
Email: dataprivacy@freelance.ca

Purpose of the policy

Our primary purpose in collecting information about you is to provide you with our services in a secure, efficient and personalized manner. This information allows us to provide you with services and features that meet your needs and to customize our service to make your experience safer and easier. The information we collect about you is only that which we deem necessary to fulfill this purpose. The nature and sensitivity of the personal information we collect about you will differ depending on the services we provide to you and the legal requirements with which we must comply.

Collection of Personal Information

Without your consent, we cannot collect personal information. However, without this data, we will not be able to provide you with access to the areas of our portal that offer the main services of our company. You will therefore be limited to the general public information areas.

In terms of the collection itself, here are the principles we apply:

a. We only collect personal information that is necessary to provide our various services to you. Wherever possible, we indicate which fields are mandatory and which are optional.

b. Since the freelance.ca portal is limited to persons 18 years of age or older, no information relating to minors will be kept in our system.

c. Data is deleted as soon as it is no longer required for the purposes for which it was collected unless a legal or regulatory obligation prevents us from doing so.

d. You also have the right to have your personal data erased. You may therefore request us to delete your personal information in certain situations. If you have any questions or complaints, we invite you to contact our responsible person mentioned above.

e. Your personal data will never be exchanged with other users without your permission. However, please note that our services consist in

f. We may disclose your personal information to satisfy legal, regulatory, insurance, audit and security requirements, enforce our Terms of Use, respond to claims that any content violates the law or the rights of any third party, including intellectual property rights, or the safety of others. This information is disclosed in accordance with applicable Canadian and Quebec laws and regulations or otherwise with your consent. In particular, we may disclose, without subpoena, your personal information, including your first and last name, postal code, email address, telephone number (if available), history of your use of our sites, IP address and any other information that may be relevant, in response to a formal request from a regulatory agency in connection with a criminal investigation or alleged illegal activities or any other activity that could expose freelance.ca to legal liability.

Ensuring the protection of personal information

Your information is stored on servers located in Canada. We protect personal information in our custody or control by employing physical, electronic and managerial safeguards that are appropriate to the sensitivity of the information. These measures include the use of firewalls, encryption and data filtering technologies. We use a variety of security techniques to protect the data we collect from unauthorized access by internal or external users, and we take reasonable steps to ensure that only those employees and contractors who need access to confidential data to perform, develop or improve our services are granted access.

The security of your information is also your responsibility. Your password is an essential tool in protecting your account. We advise you not to share it with anyone. If you share your password or personal information with others, you will be held responsible for anything that happens using your account information. If you lose control of your password, you may also lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. If the security or use of your password is compromised for any reason, you should immediately notify our contact above and change your password.

Despite our best efforts to maintain the confidentiality of your personal information, third parties may illegally intercept information on our site or a security breach may otherwise occur. In such a case, we cannot be held responsible for any loss, alteration or unauthorized disclosure of information that is beyond our reasonable control.

Updated: January 3, 2023