Amazon Connect Devloper
Taux horaire: membres seulement
Disponibilité: membres seulement
Disponibilité à voyager: Europe
Statut professionnel: Employé
Dernière mise à jour: 14 août 2023
Expérience de travail totale: 8 année(s)
Connaissances linguistiques: Anglais,
Sommaire professionel
A result-oriented professional with more than 8 years of experience in Cloud and Networking Domain. Having experience with Different AWS services like Amazon Connect, API Gateway, Contact Flow, Contact Lens, Cloud Watch, Amazon Lex, Amazon Polly. DynamoDB, Lambda, Kinesis, S3, VPC, IAM, SNS, RDS. Experienced in building and deploying Amazon Connect solutions, creating contact flows as per business and customer requirement, and routing contacts to agents. Configuring routing profiles, queues, and channels to ensure efficient call routing and distribution. Experience in Integrating Third-party CRM like Salesforce, Service Now, and Kustomer with Amazon Connect using Amazon Connect API Gateway. And SSO integration with Azure AD, OKTA Experience of Integrating WFM application like Verint. Used speech enabled service like Amazon Lex to create Lex Bot for amazon connect and helped client to improve customer experience. Used Amazon Polly to create a prompt in Contact centers and used SSML tags Experience in Creating Lambda functions with Python and creating Dynamodb tables for Amazon Connect. Configured Cloud-watch alarms and metrics for Amazon connect and configured the email alert notification with the help of SNS service. Managed project workflows and issue tracking using Jira, coordinating with cross-functional teams to prioritize and resolve issues promptly. Knowledge of Version control such as Git and Git Hub Created and maintained technical documentation and knowledge base articles in Confluence, ensuring accurate and up-to-date information for the team. Provided technical support to different teams and troubleshoot issues related to Amazon Connect. Providing demos to Customers on different services used in AWS and Cisco domain Presently associated with Priceline.com India LLP as Contact Center Engineer
Connaissances linguistiques
Anglais
Fluide