IT Support and web developer

Sommaire professionel

In my role as a User Support , I have consistently demonstrated excellence in customer service and problem-solving over my 9-year tenure. Beyond collaborating with the Software team at Maskan Bank to provide online support for bank tellers using remote applications like Symantec pcAnywhere and ManageEngine Desktop Central 10, I also implemented a proactive ticket resolution system that reduced response time by 40%, ensuring swift and effective support. ● Furthermore, my expertise extends to installing, deploying, and configuring critical programs, including the Novin accounting system and loan management system at Maskan Bank. I streamlined these processes, reducing implementation time by 45% and contributing to the overall efficiency of the organization's banking functions. ● As a Web Developer, I not only undertook the design and development of impactful websites for various companies but also implemented performance optimization strategies, resulting in a 55% improvement in site loading times. Additionally, I initiated a website accessibility overhaul, enhancing user experiences for a more inclusive online presence. ● My commitment to enhancing business operations is reflected not only in the noteworthy one-million-dollar revenue increase but also in my passion for staying current with industry trends. This dedication allowed me to introduce innovative web development technologies, such as Progressive Web Apps, which led to a 40% increase in user engagement for a client. I am enthusiastic about leveraging my diverse skill set and experience to contribute to new challenges and opportunities. I am enthusiastic about opportunities that enable me to assist others in enhancing their business and bring value to their team. Feel free to connect with me.

Compétences

ASP.NET5 SQL5 jQuery5 VPN (Virtual Private Network)3 C#9 Objectoriented Programming (OOP)5