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Customer Experience| Fraud Investigator| Escalations Associate.

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Emplacement: Burnaby, Canada Non spécifié

Taux horaire: membres seulement

Expérience de travail totale: Non spécifié

Connaissances linguistiques: Anglais, Espagnol

Disponibilité à voyager: Au Canada Non spécifié

Statut professionnel: Pigiste Non spécifié

Dernière mise à jour: 30 mai 2024

Sommaire professionel

My name is Katia Román. I have been in the customer service industry for 7 years, and I also have a strong background in Tier 3 support. I am a dedicated person, responsible, detail-oriented, dedicated and willing to achieve any goal and looking for opportunities to expand my knowledge and grow as an individual. I have experience in the following fields: - Virtual Assistance - Technical Support - Customer Service - Live chat support - Email Support - Fraud and Risk Investigation - Money loss prevention - Compliance reviews - Know Your Customer regulation (KYC) - OFAC match handling - Escalated complaints and CEO emails. - Remittances and transfer troubleshooting. - Social media reviews (Twitter, FB, Trustpilot) I have had the opportunity to develop a broad range of knowledge and skills, and I have consistently achieved good results. I am very passionate about developing my skills and continuing to learn and I am happy to collaborate with your business. Thank you.

Compétences

CRM (Customer Relationship Management)4 CRM (Customer Relationship Management)4 Jira4 Jira4 Salesforce4 Salesforce4 Call Center7 Call Center7 Technical support3 Technical support3

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Expérience pertinente

Connaissances linguistiques

Espagnol

Langue maternelle

Anglais

Fluide