Customer Experience| Fraud Investigator| Escalations Associate.
Taux horaire: membres seulement
Disponibilité: membres seulement
Disponibilité à voyager: Au Canada
Statut professionnel: Pigiste
Dernière mise à jour: 30 mai 2024
Expérience de travail totale:
Connaissances linguistiques: Anglais, Espagnol,
Sommaire professionel
My name is Katia Román. I have been in the customer service industry for 7 years, and I also have a strong background in Tier 3 support. I am a dedicated person, responsible, detail-oriented, dedicated and willing to achieve any goal and looking for opportunities to expand my knowledge and grow as an individual. I have experience in the following fields: - Virtual Assistance - Technical Support - Customer Service - Live chat support - Email Support - Fraud and Risk Investigation - Money loss prevention - Compliance reviews - Know Your Customer regulation (KYC) - OFAC match handling - Escalated complaints and CEO emails. - Remittances and transfer troubleshooting. - Social media reviews (Twitter, FB, Trustpilot) I have had the opportunity to develop a broad range of knowledge and skills, and I have consistently achieved good results. I am very passionate about developing my skills and continuing to learn and I am happy to collaborate with your business. Thank you.
Compétences
CRM (Customer Relationship Management)4 Jira4 Salesforce4 Call Center7 Technical support3Connaissances linguistiques
Anglais
Fluide
Espagnol
Langue maternelle