Infrastructure Analyst II

Whatever you do, you'll make a difference at Lafarge Canada. Because we know that your passion and curiosity are the natural resources the world needs. Thanks to our teams' energy, commitment and ideas, we are reinventing how the world builds to make Canada greener and smarter for all.

Infrastructure Analyst II

Requisition ID: 3641

Location:

Calgary, AB, CA, T2C 5G9

Pay Type: Salary

Travel Requirement: <10%

WHO IS LAFARGE?

As a global leader in innovative and sustainable building solutions, Lafarge is enabling greener cities, smarter infrastructure and improving living standards around the world. With sustainability at the core of our strategy, we are becoming a net-zero company, with our people and communities at the heart of our success. We are driving circular construction as a world leader in recycling to build more with less. It’s all thanks to our 70,000 talented people around the world who are passionate about building progress for people and the planet through four business segments: Cement, Ready-Mix Concrete, Aggregates and Solutions & Products.

WHO ARE LAFARGE PEOPLE?

Lafarge people are passionate about finding better ways to build. They embrace innovation and improvement with a pioneering spirit. They work as trusted partners, creating better solutions and experiences for their customers, communities, and colleagues.

Primary responsibility is to participate in planning, building, managing, monitoring and supporting infrastructure landscapes including OS, servers, storage, databases, backups, at on-premise remote server locations, following policies and processes that are compliant with industry standards (e.g. Information technology Infrastructure Library (ITIL)). This role may also collaborate with other teams in infrastructure design during new solution implementations. This role will document infrastructure landscapes, assist with escalated incidents, and mentor other employees. Applies developed knowledge of technical skills, company policies and procedures, to complete a variety of difficult assignments/tasks. Works on assignments that are difficult in nature and requires problem solving skills and independent judgement with little supervision.

Responsibilities 

Incident Management - Monitor systems and identify performance issues reactively. Follows standard protocols for troubleshooting standard incidents. Verify system/product operations. Works within strict time scales and elevates incidents within defined time windows.
Product Installation - Perform routine installations, configurations per standard protocols. Assemble and integrate system/products
Operations Maintenance - Perform routine maintenance.

ESX, Windows, and virtual environment management and support
Storage Area Network management and support
Data backup management and support
Active Directory management & Support
Microsoft related services management and support (DHCP, DNS, DFS, etc...).
Monitors and manages backup/restore and disaster recovery plans
Infrastructure security
Monitoring system performance to be proactive to possible system failures
Resolve procedural, operational, and technical problems
Interact with other Holcim Group companies to leverage and develop Holcim “Best Practices” for technologies supporting portfolio applications
Collaborate with business representatives, Architects, process area Business Relationship, Application Support Leads, Business Services for portfolio related strategic planning, status, architecture and integration activities
Other duties as assigned

Qualifications

Education: High School diploma/GED
Additional Education Preferred: Bachelor's/University Degree
Preferred field of study: Computer Science/Information Systems 
Work Experience: 3-5 years
Travel Requirements: Travel less than 15%

Additional Requirements

Licences/Certifications: VMware Certified Professional, Microsoft Certified Professional, Microsoft Certified: Windows Server Hybrid Administrator Associate or equivalent experience.
Computer Skills: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Access) and/or Google Sheets

Knowledge/Skills/Abilities Required

Experience with VMware ESX and Windows Operating Systems, Virtual environments
Experience with Storage Area Networks, Microsoft services (AD, DHCP, DNS, etc…),
Familiar with Citrix solutions, DHCP, DNS, DFS and NTP, High Availability, and tape backup solutions
Familiar with network architecture and infrastructure security
Backup/restore experience
Able to adjust to changing priorities and meet deadlines
Strong analytical and problem solving skills.
Good verbal and written communication skills.
Ability to work as part of a team in a fast paced environment
Ability to work independently
Must be available to work on an on-call basis as scheduled by management
Must be available 24x7 to respond to critical incidents or business impacting project deliverables

Critical Competencies 

Licence to Lead

Identifies Hazards & Controls Risk – Actively manages risks by ensuring that all related control activities are implemented.
Think the Business

Analysis and Problem solving – Analyses issues and problems to make sound decisions on daily activities.
Deliver Results

Manages Execution - Ensures that work is completed to achieve the goals efficiently, effectively and according to Group standards
Customer Focus – Meets customer needs with reliable responsiveness.
Supports Action, Change & Innovation – Demonstrates and fosters a sense of urgency and strong commitment to achieving goals.
Energize People

Communication – Listens and shares information clearly and concisely to maintain an environment in which people communicate honestly and openly.
Cultivates Relationships & Networks - Cultivates and maintains positive relationships with others in a friendly and respectful manner.
Fosters Teamwork & Collaboration – Fosters collaboration to accomplish the unit goals.
Acts as a Role Model

Establishes Trust & Confidence - Shows consistency between words and actions, following through on commitments; accepts responsibility for own performance, not undermining others, but acting fairly, truthfully and consistently with Holcim policies.
Adapts & Learns - Deals constructively with mistakes and setbacks; accepts feedback, learning from experience; adapts to the situation.

Level Of Autonomy/Authority

How often is this position given:
Supervision: Infrequently
Instruction: Infrequently
Discretionary authority: Infrequently
Authority over others: Seldom

Physical Demands

Amount of time
Stand 30% to 60%
Walk 30% to 60%
Sit 30% to 60%
Use hands to finger, handel, or feel Under 30%
Reach with hands and arms Under 30%
Climb or balance None
Stoop, kneel, crouch, or crawl Under 30%
Talk or hear Over 60%
Taste or smell None

Mental Demands

Amount of Time
Concentration & attention: Over 60%
Conflict/difficult situations 30% - 60%
Coordination of others 30% - 60%
Decision making 30% - 60%
Perform calculations Under 30%
Processing complex verbal & written instructions 30% - 60%
Reasoning and analysing 30% - 60&
Time pressure 30% - 60%
Working alone in isolation None

Work Environment

Amount of Time
Wet or humid conditions (non-weather) None
Work near moving mechanical parts Under 30%
Exposed to hazards (heights, electricity, chemicals, explosives) Under 30%
Atmospheric conditions (fumes, odors, gases, dust, poor ventilation) Under 30%
Outdoor weather conditions Under 30%
Extreme cold (non weather) for periods of time None
Extreme heat (non-weather) for periods of time None

Your Lafarge Experience

At Lafarge, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you. With us you’ll have the chance to embrace the passion we share for our planet. You’ll be encouraged to seek out diverse perspectives, share your ideas and build the skills and connections you need to perform at your best. Because it’s only when we work together in a culture where everyone thrives, that we can build the world we all want to live in. 

Infrastructure architecture