Description et exigences de la tâche
Role – Contact Center QA Lead (IVR/CYARA/API QA)
Location – Toronto – Hybrid
Duration – Long Term
Experience (Years): 8-10
Role name: Lead
Role Description:
1. Bachelor's degree in Computer Science or related field.
2. Minimum 7 years of experience in software testing.
3. Strong understanding of software testing methodologies and best practices.
4. Experience with VDI testing, Citrix and HP ALM.
5. Experience in Contact Center application testing.
6. Ability to work independently and collaboratively in a team environment.
7. Excellent communication, problem-solving, and analytical skills.
8. Attention to detail and ability to work in a fast-paced environment.
9. Experience with IVR/CYARA/API Testing, Cyara Automation tool.
10. Strong organizational and time-management
skills.
1. Responsible for ensuring that all software applications meet established quality standards and requirements.
2. Develop, maintain, and execute manual test cases and test plans to ensure that all functionality is thoroughly tested and documented.
3. Should have knowledge of VDI infrastructure and testing, understands virtualization platforms such as VMware.
4. Must be able to identify and report VDI related issues such as network latency, storage, performance, and connectivity problems.
5. Understanding of networking concepts such as firewalls, switches, and load balancers to test the network connectivity between the VDI components.
6. Experience with VDI management tools such as Citrix, VMWare Horizon, or Microsoft RDS.
7. Understanding of security concepts such as authentication, encryption, and access control to ensure that the VDI is secure.
8. Knowledge of HP ALM to track defects and manage test cases.
9. Perform root cause analysis and retest defects to ensure timely resolution.
10. Identify and report defects, issues, and risks to stakeholders in a timely manner.
Competencies: Test Management.
