Informations principales

Description et exigences de la tâche

For one of our clients in the energy sector we are looking for a freelance Training Documentation and Communications Specialist.

Project name: Printing Tender - Communication and Process Documentation

Project description: The Printing Service is currently undergoing a tender process. The aim of the project is to include a printing service solution and to refresh the printer/plotter fleet. Following the RFP phase in Q2 2024, Q4 2024 will focus on supplier selection, supplier onboarding and project management (resource planning, timeline and dependency management, stakeholder management, risk management).

Planned project duration for the entire project (start/end): October 2024 until December 2024.

Task description - The scope of services includes the following tasks, which are performed independently:

● Gathering information for the creation of a collection and summarization of the current processes of the printing service by planning and realizing an online workshops with the Client’s Service Owners
● Alignment with external service providers on the future set-up and required process changes based on the gathered information and own expertise
● Professional Creation of a documentation of the results and relevant knowledge base articles and present them to the Client for a signoff
● Establishment of a SharePoint library to create a central repository for all support and training documentation
● Creation of training materials and training requirements for different target groups (provided by the Client in advance)
● Creation of user guides and web documents for support agents and end users (internal Client’s employees) based on information provided by the Client service owner and own knowledge and experience
● Handing over the final created documentation and support guides to Client in Germany, UK, Sweden, Netherland and Belgium and check whether they are viable for each country regarding language and content

Must have:
Fluent written and speaking skills in English and German;
Minimum 2 years overall IT experience within a documentation/communication role;
Experience in documentation administration (SharePoint administration experience);
Experience in compiling training material;
Project management & stakeholder management.

Start: October 2024
Duration: until the end of 2024
Capacity: 37 hours/week
Location: Remote

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