IT support

Hourly rate: members only

Availability: members only

Willingness to travel: Worldwide

Professional status: Freelancer

Last updated: Dec 31, 2024

Total work experience: 3 year(s)

Language skills: English,

Personal summary

As an IT support professional, cybersecurity specialist, ICT expert, and vocational trainer, I bring a results-oriented approach to every role I undertake. With a proven technical support and education track record, I am dedicated to driving operational excellence and empowering individuals and organizations to thrive in today’s technology-driven world. My ability to solve complex technical challenges, exemplified by a 95% first-call resolution rate, showcases my talent for delivering innovative solutions that streamline operations and enhance efficiency. My core expertise lies in cybersecurity leadership, where I excel at safeguarding digital ecosystems through vulnerability assessments, incident reporting and response, and security gap analysis, particularly in the energy sector. In IT support, I consistently resolve technical issues with speed and precision, ensuring user satisfaction and seamless operations. As a vocational trainer and mentor, I bridge the gap between theory and practice, providing hands-on experiences in IT support, network administration, cybersecurity, and hardware/software development to foster creativity and critical thinking. Beyond my technical skills, I am passionate about collaboration and knowledge-sharing. My inclusive teaching methodology incorporates project-based learning and collaborative problem-solving, accommodating diverse learning styles to ensure students and professionals acquire practical, industry-relevant skills. Whether I am mitigating cybersecurity threats, mentoring the next generation of tech specialists, or driving organizational growth through ICT innovation, I am committed to building meaningful connections and delivering impactful results. I am eager to leverage my expertise and forward-thinking mindset in a new role, contributing to organizational success while fostering innovation and growth.

Skills