Customer service analyst
Hourly rate: members only
Availability: members only
Willingness to travel: Worldwide
Professional status: Student
Last updated: Mar 28, 2025
Total work experience: 1 year(s)
Language skills: English, Spanish,
Personal summary
CANDIDATE DEGREE LETTER BIOPROCESSES ENGINEERING Autonomous University of San Luis Potosí, Faculty of Chemical Sciences (accredited by “the Engineering Accreditation Commission of ABET) , Mexico DIPLOMA COURSES Autonomous University of San Luis Potosí, Faculty of Chemical Sciences (UASLP), Mex. Quality and Productivity: ISO / TS 16949 (Core tools, Problem Solving 8Ds, Lean Manufacturing tools FMEA, APQP, PPAP, KANBAN, 5S). Project Management Regulatory Compliance and Quality: ISO 9001: 2015 Identification and analysis of problems and opportunities for improvement in Customer service in car sales, intern processes, and after sales service. Develop strategies and work plans to achieve the brand's KPIs, brand guidelines, process updates and certifications Project management of audits and certifications (dealer image, customer experience, after sales service) Achieve dealer performance score monthly Education: College/University in Biological and Biomedical Sciences
Language skills
English
Fluent knowledge
Spanish
Fluent knowledge