Amazon Connect Devloper

Personal summary

A result-oriented professional with more than 8 years of experience in Cloud and Networking Domain.  Having experience with Different AWS services like Amazon Connect, API Gateway, Contact Flow, Contact Lens, Cloud Watch, Amazon Lex, Amazon Polly. DynamoDB, Lambda, Kinesis, S3, VPC, IAM, SNS, RDS.  Experienced in building and deploying Amazon Connect solutions, creating contact flows as per business and customer requirement, and routing contacts to agents.  Configuring routing profiles, queues, and channels to ensure efficient call routing and distribution.  Experience in Integrating Third-party CRM like Salesforce, Service Now, and Kustomer with Amazon Connect using Amazon Connect API Gateway. And SSO integration with Azure AD, OKTA  Experience of Integrating WFM application like Verint.  Used speech enabled service like Amazon Lex to create Lex Bot for amazon connect and helped client to improve customer experience.  Used Amazon Polly to create a prompt in Contact centers and used SSML tags  Experience in Creating Lambda functions with Python and creating Dynamodb tables for Amazon Connect.  Configured Cloud-watch alarms and metrics for Amazon connect and configured the email alert notification with the help of SNS service.  Managed project workflows and issue tracking using Jira, coordinating with cross-functional teams to prioritize and resolve issues promptly.  Knowledge of Version control such as Git and Git Hub  Created and maintained technical documentation and knowledge base articles in Confluence, ensuring accurate and up-to-date information for the team.  Provided technical support to different teams and troubleshoot issues related to Amazon Connect.  Providing demos to Customers on different services used in AWS and Cisco domain  Presently associated with Priceline.com India LLP as Contact Center Engineer

Skills

Amazon Web Services (AWS)6 Amazon Connect6 Python6 TCP/IP4 SQL2