Microsoft 365 Architect / Consultant

Personal summary

A highly skilled IT professional with extensive experience in enabling and deploying Microsoft 365 cloud solutions. Known for a level-headed and rational approach to problem-solving, resulting in reliable and quick solutions to IT challenges. Possesses enterprise-scale experience in cloud and hybrid infrastructures, architecture designs, migrations, and technology management. Works well in teams, driving impact and participation. - Demonstrates exceptional customer-facing skills, rapidly establishing and maintaining credibility with Customers and Partners through deep delivery knowledge and effective communications. - Analyzes, develops, and communicates key feedback for improving the onboarding process and technology in Microsoft 365. - Provides consulting and resolution advice to enhance the customer experience. - Acts as a trusted advisor for the customer’s IT, Security, and Business decision-makers. - Proficient in handling difficult and sensitive situations involving critical and politically charged customer scenarios. - Maintains readiness to educate and enable customers to realize business value through the deployment of key suite features. - Collaborates effectively with field and product teams to ensure customer success. - Leads and delivers customer business results through a professional services team. - Works with the readiness and training team to optimize the curriculum, reducing delivery time or enhancing the material. - Develops and implements proactive maintenance plans for client infrastructure. - Handles blockers and critical situations, ensuring the most effective resolution.

Skills

Microsoft Office 36510 Network administration24 Network architecture24 Active Directory24 Backup Solution24 Firewalls24 Sonicwall24 Cyber security6 Cloud Migration10