ITIL, ITSM, Service Management, Project Management, SIAM Specialist

Personal summary

Capabilities Overview Business and IT Strategy I have led strategic initiatives in collaboration with business and IT stakeholders, addressing complex organizational challenges. My work involved defining problem statements, developing strategies, overseeing supplier selection, and creating technology roadmaps for projects ranging from $50 million to $500 million. I have also drafted Statements of Work (SOWs), designed implementation strategies, and ensured successful project delivery. Operating Model Transformation I have spearheaded enterprise-wide transformations, designing operating models for both product- and service-based structures. My focus has been aligning business and IT changes with customer feedback through effective change management, working closely with enterprise architecture and other key departments. Process Consultant and Enterprise Flow Design As a process consultant, I specialize in creating and optimizing enterprise process flows, enhancing operational efficiency. My work involves analyzing existing workflows, identifying improvements, and implementing solutions that drive continuous organizational improvement. Professional Background Since July 31st, 2024, I have been actively seeking new opportunities. My background in management consulting includes roles such as transformation consultant, business strategy consultant, ITSM lead, and process consultant, amongst many others, equipping me with a diverse and relevant skill set.

Skills

ITIL20 IT service management (ITSM)20 Business analyse10 Project management (IT)21 Business consulting20 Management20 Transformation Management20 Supplier management20 Mergers / acquisitions20