ITIL, ITSM, Service Management, Project Management, SIAM Specialist

Personal summary

Dynamic and results-driven management consultant with over a decade of experience in leading large-scale IT transformations and business process improvements across diverse industries. Expertise in aligning strategic business goals with technology solutions, driving organizational change, and implementing robust governance models to enhance service delivery and operational efficiency. Proven track record of delivering multimillion-dollar projects, optimizing processes, and enabling seamless transitions in complex environments. Core Competencies: Strategic Planning & Execution: Expertise in developing and executing long-term strategies, aligning IT initiatives with business objectives, and driving organizational transformation. Service Integration and Management (SIAM): Proven ability to design and implement SIAM models, ensuring cohesive multi-vendor systems integration and enhanced service delivery. Process Improvement & Optimization: Strong background in identifying inefficiencies, optimizing processes, and implementing continuous improvement programs to reduce downtime and enhance service reliability. Change Management & Transformation: Skilled in managing enterprise-wide change initiatives, developing change management processes, and ensuring smooth integration of business and IT changes. Governance & Compliance: Expertise in developing governance models, ensuring compliance with regulatory standards, and managing risk in complex environments. Stakeholder Management & Collaboration: Strong ability to engage and collaborate with key stakeholders, including enterprise architecture teams, to ensure cohesive and effective execution of initiatives. Project Management: Demonstrated success in managing large-scale projects, overseeing supplier selection, technology roadmap creation, and ensuring successful project delivery.

Skills

ITIL20 IT service management (ITSM)20 Project management (IT)21 Business consulting20 Management20 Transformation Management20 Supplier management20