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Whatever you do, you'll make a difference at Lafarge Canada. Because we know that your passion and curiosity are the natural resources the world needs. Thanks to our teams' energy, commitment and ideas, we are reinventing how the world builds to make Canada greener and smarter for all.

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Requisition ID: 3128

Location:

Winnipeg, MB, CA, R2J 0S6

Pay Type: Hourly

WHO IS LAFARGE?

As a global leader in innovative and sustainable building solutions, Lafarge is enabling greener cities, smarter infrastructure and improving living standards around the world. With sustainability at the core of our strategy, we are becoming a net-zero company, with our people and communities at the heart of our success. We are driving circular construction as a world leader in recycling to build more with less. It’s all thanks to our 7,000 talented people around the world who are passionate about building progress for people and the planet through four business segments: Cement, Ready-Mix Concrete, Aggregates and Solutions & Products.

WHO ARE LAFARGE PEOPLE?

Lafarge people are passionate about finding better ways to build. They embrace innovation and improvement with a pioneering spirit. They work as trusted partners, creating better solutions and experiences for their customers, communities, and colleagues.

Overview

The Customer Care and Logistics Center is responsible for customer relationships, giving great

service with a friendly attitude to ensure customers receive a high-level delivery and Product from

Lafarge. This is a customer-facing role that requires a service-oriented mindset and a highly

professional approach. The position requires to schedule and dispatch orders, providing excellent

customer service to ensure customer satisfaction, minimize delivery costs and promote company

sales.

Responsibilities:

Health & Safety: Demonstrates a commitment to communicating, improving and adhering to safety

policies in all work environment areas. Ensures all aspects of his/her role are executed in a safe

manner.

Order Entry:

Receive and enter orders over the phone, email, and in-house application; engage

customers to ensure that all details are accurate and complete. Perform required adjustments to

orders, in order to facilitate seamless execution of delivery and invoicing.

Sales Support:

Work with the sales team to coordinate customer needs and concerns. Serve as a

point of contact for the sales team with regards to issues, escalations, pricing and other matters as

they arise.

Value Added Products (VAP):

Responsible for promoting and taking orders for specialized products

that will require additional processes to be followed. Identifying customer requirements and

offering supplementary products.

Dispatch:

Responsible for assessing fleet and plant capabilities and coordinating truck fleet to

ensure on-time delivery of material. Schedule drivers on a daily basis with the intention of

maximizing service and minimizing costs; manage drivers and monitor efficiencies throughout the

day. Proactively communicate to customer, sales, QC, and operations to identify any issues and to

ensure timely resolution of any conflicts. Documenting any and all issues regarding active orders.

Any other departmental related duties as directed by management.

Qualifications:

Education:

 High School Diploma or equivalent required
 Post-secondary education in construction-related disciplines

Knowledge and Skills:

Excellent Customer Care skills – dedicated to exceeding expectations of internal and external customers
Strong written and verbal skills – ability to write and speak succinctly in a variety of settings and styles
Ability to negotiate skillfully in tough situations without damaging relationships
Exceptional time management skills and ability to complete assignments in a timely manner
Ability to maintain composure in all situations and not become defensive or irritated
Strong problem solving and analytical skills and the desire to seek solutions
Strong computer skills
Proficient typing and data entering skills – specifically Microsoft applications
Open to flexible working schedule, dependable, positive and helpful attitude
Be a team player and work well with others in a high-pressure environment

Job Specific Competency:

Customer Focus
Decision Quality
Drive for Results
Interpersonal Savvy
Organizational Agility

As part of our dedicated focus on the health and safety of all employees, a pre-employment medical, including drug and alcohol testing and a criminal record check, may be required.

Your Lafarge Experience

At Lafarge, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you. With us you’ll have the chance to embrace the passion we share for our planet. You’ll be encouraged to seek out diverse perspectives, share your ideas and build the skills and connections you need to perform at your best. Because it’s only when we work together in a culture where everyone thrives, that we can build the world we all want to live in. 

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