HR Analyst

HR Analyst
Contract: initially 6 months, with a view to extend
Location: Calgary

Reporting to the Manager, HR Advisory, the HR Analyst is responsible to provide exceptional customer service to employees and leaders within a shared services environment. Specific accountabilities include managing all one-time resolution inquiries received via phone, e-mail and ServiceNow including triaging and/or escalating requests when appropriate. This position will also support ad hoc projects within the HR Advisory team.
Our ideal candidate will be able to deal with sensitive information in a confidential and professional manner. This individual will be highly adaptable, skilled at managing multiple priorities, and will possess strong organizational, customer service, and analytical skills in order to meet deadlines. This opportunity will appeal to those individuals who enjoy working in a fast-paced, collaborative, and dynamic work environment.

Responsibilities:
*Provide excellent customer service support by responding to employee and leader inquiries via phone, e-mail and ServiceNow
*Assign and oversee team cases and ensure SLA's and KPI targets and maintained
*Contribute to the HR portal and knowledge management strategy through the effective use of Service Now ticket documentation, tracking, and resolution
*Support the development and maintenance of internal and external facing HR knowledge articles within ServiceNow
*Maintain knowledge of organizational and departmental policies and procedures to answer general employee and leader inquiries while adhering to values and practices
*Assist with the creation of materials related to HR procedures and policies (e.g. process documentation, letter templates, FAQs, quick-reference cards etc.)
*Build and maintain positive relationships within the team and across HR

Qualifications:
*Must be legally entitled to work in Canada
*A minimum of 2 years of HR experience
*Post-secondary Degree/Diploma with a focus in HR would be considered an asset
*Proven customer service skills and required, including appropriate telephone and email etiquette
*Experience working in an HR shared services operating model is preferred
*Experience working in ServiceNow is preferred
*Superior organization skills, along with the ability to effectively manage multiple priorities and maintain attention to detail

About Petroplan

Petroplan is the trusted, specialist global Talent Solutions partner of choice for employers and professionals in the Energy sector. Since 1976, Petroplan has been here to help people like you make the most of the opportunities available and find the best fit for you as an individual.

Over 10,000 placements in more than 55 countries for over 550 clients across 65 disciplines.

In an industry where skilled and experienced professionals are increasingly sought after resource, we appreciate the true value of what you have to offer. What's more, we understand that different things are important to different people in today's world of work - it's about making exactly the right connections for you as an individual.

Our reputation for contractor and candidate care, understanding what makes you tick, and finding you the best match is second-to-none. We understand the industry inside-out and seek to understand YOU and your motivations in the same way. We take the time to evaluate your individual strengths, understand the most important things to you, and establish exactly what you're looking for from your next role.

About Petroplan

Petroplan is the trusted, specialist global Talent Solutions partner of choice for employers and professionals in the Energy sector. Since 1976, Petroplan has been here to help people like you make the most of the opportunities available and find the best fit for you as an individual.

Over 10,000 placements in more than 55 countries for over 550 clients across 65 disciplines.

In an industry where skilled and experienced professionals are increasingly sought after resource, we appreciate the true value of what you have to offer. What's more, we understand that different things are important to different people in today's world of work - it's about making exactly the right connections for you as an individual.

Our reputation for contractor and candidate care, understanding what makes you tick, and finding you the best match is second-to-none. We understand the industry inside-out and seek to understand YOU and your motivations in the same way. We take the time to evaluate your individual strengths, understand the most important things to you, and establish exactly what you're looking for from your next role. 

Human resources