Master information

Task description and requirements

We are one of the leading international recruitment agencies for the procurement of highly qualified experts in fields such as IT lifecycle management, SAP, engineering, commerce and specialist consultancy.

For our client we are currently looking for a


*Service Engineer Vulnerability Management (m/f/d)

General information
Reference: 168933
Location: remote
Start: 01.07.2024
Volume: part-time

Your Skills
- Demonstrated practical experience as a Service Operator / Engineer in the ServiceNow environment
- At least one relevant certification in the ServiceNow environment (e.g., ServiceNow Certified System Administrator)
- English proficiency (written and spoken) at level B2
- Experience with integration and API usage in ServiceNow
- Experience as a ServiceNow developer in the Vulnerability Response module
- Experience with the Incident Management module in ServiceNow

Your Tasks
- Provision of technical support for customers and users of the PSM Portal @ SE-SAM.
- Handling and resolution of customer and user issues regarding the PSM Portal @ SESAM.
- Monitoring of the PSM Portal @ SESAM for early detection and resolution of issues.
- Analysis and troubleshooting of technical problems occurring during the use of the PSM Portal.
- Development and implementation of solutions for quick resolution of system errors.
- Professional communication with customers and users to clarify and resolve their concerns.
- Regular creation of technical reports and analyses.
- Identification of recurring issues and development of measures to improve system performance.
- Collaboration with the development team to resolve system errors and implement improvements.

Interested?
We look forward to receiving your application documents in electronic form.

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