Master information

Task description and requirements

1. Updated Resume in word format (Mandatory)
2. Candidate Resume Summary and References {The one attached on the website Apply Online link} (Mandatory)
3. Expected hourly rate (Mandatory) 
4. Visa Status (Mandatory)
5. LinkedIn ID (Mandatory)

• Report to Program Manager
• Business Analysis
  • Assess needs in operations through engagement with T1,2, 3 and provide input to Program Manager and Project team for needed enhancements
  • Support engagement with PH engagement, listen for needs, updates to FAQ’s
  • BA Support for implementing additional COVID needs
  • Work collaboratively with project BAs supporting project and program activities across workstreams
  • Business Continuity Planning
  • Support citizen engagement sessions to facilitate analysis and design based on feedback
  • Create Training Documentation and materials as needed and guided by citizen engagement feedback and change management plans
  • Develop MyHealthNB program operational support model in collaboration with multiple stakeholders and core team members across workstreams
  • Analysis for full project transition to operations
  • Support for MyHealthNB Program and Operations Plan
• Manage Support for MyHealthNB solutions
  • Escalation for all support
  • Manage vendor relations
  • Lead on the regular operations meetings
  • Provide updates and status on operations, stats for T1
  • Provide Tier 3 support as needed
  • Provide Tier 2 support as backup
  • Train Tier 1, 2 new people
• Documentation
  • Maintain and update Support Documentation in response to operations
  • Develop MyHealthNB program operational process, procedures and policies
  • Business Continuity planning and documentation
• Release Management for MyHealthNB solutions
  • Manage hot fix, urgent prod issues (Simeio, VeroSource, eHealth components)
  • Ensure proper testing is completed, regression testing
  • Ensuring approvals, communications, deployments, notifications are coordinated
  • Performing and ensuring production validation checks
• Outage Notifications / Business continuity
  • Manage Planned Outage Notifications and communications
  • Manage Unplanned Outage Notifications and communications

• Must have knowledge and experience in the use of information and communications technologies.
• Must have knowledge and experience in strategic planning and change management.
• Will lead and/or participate in grant and research proposal writing, presentation(s)
• Will lead and/or participate in the development and presentation of business/value cases.
• Will lead and/or participate in the development of business requirements to support business/value cases
• Liaison (representation) for the organization on regional, provincial and national committees.
• Must have excellent communication skills (oral and written) including the preparation of research and grant proposals.
• Will assist in the development and implementation of solutions to meet the strategic objectives and goals
• Possess experience in stakeholder management and collaboration
• Contributes business perspective to project teams

• May work independently or under the general supervision of a Program Director
• May direct the work of other business and/or systems analysts.

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