Master information
Ref. no.: 1727
Director of Operations
Position: Not specified
Start: As soon as possible
End: Not specified
Location: Downsview East (CFB Toronto), Canada
Method of collaboration: Project only
Hourly rate: Not specified
Latest update: Apr 4, 2024
Task description and requirements
Director of Operations
Full Time
Toronto, ON, CA
Requisition ID: 1727
EHN Canada is the nation’s largest private network of industry-leading mental health, trauma, and addiction treatment facilities, each with a passion for providing quality treatment for Canadians. We are committed to both caring for our patients and supporting their loved ones. With over 100 years of collective experience, our inpatient, outpatient, and online programs are offered across the country, providing essential compassionate care to patients wherever they are. EHN Canada prides themselves on providing both excellent and accessible care to all Canadians.
Learn more at ehncanada.com
Be part of the work that’s changing lives.
Title: Director of Operations
Department: Operations
Reports to: Senior Executive Director, Bellwood
Reporting to the Executive Director, the Director of Operations is responsible for leading the day-to-day operations of the facility in cooperation with the clinical and medical team leaders who are responsible for patient care. As a leadership team, operations and clinical/medical will work together to deliver the best possible patient care and customer service experience. The Director of Operations will lead critical projects focusing on operational improvements and efficiencies.
The Director of Operations is responsible for the following departments: Facilities, Housekeeping, Kitchen, Café and Store, Security and Community Relations. In addition, the role is the operational contact between Bellwood and the following national departments: Admissions, IT, Alumni, Finance, and Human Resources.
The preferred candidate has proven and effective management skills, a commitment to high quality work, patient safety, and best possible outcomes all while demonstrating a strong customer service orientation and project management focus.
Job Function and Duties:
- Manage a team of staff, including hiring, onboarding, training, coaching and performance management
- Look for opportunities for continuous improvement, new programs, and innovation to maintain Bellwood’s reputation as a best in class mental health and addiction treatment facility
- Support development of new revenue opportunities, including environment scan of competition, development of business plan, ROI analysis, project management and execution
- Oversee work processes, policies, directives, and SOPs and deliver high standards of efficiency, service, and quality across all departments
- Develop strategies to improve operational efficiency and effectiveness of healthcare facility
- Act as liaison with national departments to maintain effective communication, so that client treatment, clinical intervention and Bellwood goals are achieved, as well as solving operational and resource issues to ensure staff can work efficiently and effectively
- Participate in rotating on-call schedule
- Ensure all regulatory standards are met regarding facility operational and safety standards, infection control, fire prevention, etc.
- Responsible for managing departmental budgets and participating in annual budgeting process
- Negotiate contracts and service level agreements for third party suppliers and/or service providers that are in the best interest of the company
- Manage relationships with revenue partners such as bank machine, vending machines and other
- Handle patient and client relations, complaints, and related matters
- Conduct reviews, quality control and drive/lead improvements and enhancements
- Budgeting, planning, submission of business proposals, performance management and risk management with regards current and new programs
- Other duties as assigned
Qualifications:
- Undergraduate degree in a business or healthcare related field required
- A minimum of 3 years management experience in a healthcare setting, mental health and addiction treatment experience preferred
- Independent, self-driven, results-oriented, and resilient
- Strong leadership skills and management competencies
- Excellent organizational and coordination skills, including communication and interpersonal skills to deal with a diverse spectrum of people
- Strategic & critical thinking as well as decision-making and negotiation skills
- Technologically savvy, up to date and able to identify and implement viable solutions
- Dedicated, well organized, meticulous, analytical, and proactive
- Able to adapt, prioritize, exercise initiative, manage pressure, multitask and work independently
- Flexible and able to attend to matters beyond normal office hours
Employee Benefits and Perks:
· Comprehensive benefits package, including a yearly allowance of $1,500 for mental health and addiction services, as well as $500 per service for various paramedical services, such as massage and physiotherapy
· 24/7 Employee Assistance Program through LifeWorks
· Competitive paid time off policies, including a paid day off on your birthday
· Access to in-house fitness facilities where applicable or discounted external gym memberships
· Perks and discounts with Perkopolis – entertainment, home/auto/pet insurance
· Personal and professional development through our Education Support Assistance program
· Nationwide presence allows for supportive relocation opportunities
· Defined Benefit pension through CAAT with up to a 4% employer contribution
· Maternity and parental leave top-up
· Access to discounts at Kids & Co. Daycare
EHN Canada is an employment equity employer. If you should require accommodation during the interview process, please contact Human Resources.
Category
Management