Master information

Task description and requirements

• Adapts and responds to changing conditions, priorities, technologies, and requirements. 
  
  
• Attends to details and pursues quality in the accomplishment of tasks, regardless of the volume of duties encountered. 
  
  
• Able to build and maintain strong client relationships to provide superior service to both internal and external customers. 
  
  
• Must possess superior verbal, presentation and written communication skills
  
  
• Able to create or maintain processes to ensure all relevant information or tools are easily accessible.
  
  
• Able to break down a situation into smaller pieces to identify key issues and figure out cause and effect relationships in order to solve. Use logic and analytical methods to come to realistic solution. 
  
  
• Demonstrates professional standards of conduct when governing interactions between individuals in a business environment. 
  
  
• Analyzes and interprets the strategic direction of the organization. Has a clear and firm understanding of the vision, mission, values, and objectives of the workplace and uses that information to develop responsibilities, tasks, goals, and initiatives that align with long-term plans and growth. 
• Ability to multi-task, prioritize, and demonstrate effective time management skills. 

• Liaise with Admissions on any new service request calls or service inquiry from corporate referrers. 
  
  
• Evaluation of organizational needs in regards to communication, reporting and return to work recommendations. 
  
  
• Assessment of vocational rehabilitation needed to return to work. 
  
  
• Case coordination with patient's HR, Union, Insurer or other involved party 
  
  
• Review of admissions and contact with referral 
  
  
• Explanation of employer expectations during treatment 
  
  
• Liaison between clinical, patients and corporate referrers throughout the treatment duration. 
  
  
• Make sure frequent written and/or verbal update reports are given to corporate referrers on case progress.
  
  
• Management of patient consents to share medical information  
  
  
• Preparation of return to work recommendations three weeks prior to patient discharge 
  
  
• Quality assurance calls and survey gathering on all discharged cases 
  
  
• Maintain an accounting of activities in the account management system 

• Bachelors Degree or a combination of education and experience in a related field. 
  
  
• Five or more years experience in, or a demonstrated aptitude for, case management 
  
  
• Ability to travel locally and regionally as required. 
  
  
• High flexibility with strong interpersonal skills that allow one to work effectively in a diverse environment 
  
  
• Strong computer skills with proficient use of Microsoft programs (Word, Excel, PowerPoint, Outlook)  
  
  
• Effective attention to detail and a high degree of accuracy. 
  
  
• Ability to effectively communicate both verbally and in writing 
  
  
• High level of confidentially, and accountability. 
  
  
• Ability to work individually as well as part of a team 
  
  
• Ability to prioritize and manage conflicting demands 
  
  
• Demonstrated time management skills 
  
  
• High level of integrity and work ethic 

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