Task description and requirements
Account Manager - Mental Health
Full Time
Toronto, ON, CA
Requisition ID: 1764
EHN Canada is the nation’s largest private network of industry-leading mental health, trauma, and addiction treatment facilities, each with a passion for providing quality treatment for Canadians. We are committed to both caring for our patients and supporting their loved ones. With over 100 years of collective experience, our inpatient, outpatient, and online programs are offered across the country, providing essential compassionate care to patients wherever they are. EHN Canada prides themselves on providing both excellent and accessible care to all Canadians. Learn more at ehncanada.com
Be part of the work that’s changing lives.
Account Manager - Mental Health are the direct point of contact for EHN Canada’s contractual and strategic partnerships when referring a client, patient, or employee. The account manager assists during treatment to ensure referents are receiving high quality communication and content on client progress and discharge plans in order for referents and stakeholders to resume care effectively post-treatment. The Account Manager engages in proactive customer service initiatives to anticipate referent needs in efforts to retain and enhance business relationships.
Responsibilities:
- Reception of inquiry and referrals from assigned corporate partnerships.
- Admission planning and preparation.
- Establish referent expectations during treatment.
- Establish communication/reporting requirements for all stakeholders, as applicable
- Facilitate phone screening assessments with client and all preparatory clinical and administrative tasks and treatment planning while liaising with referent throughout the process.
- Prepare interdisciplinary team with client profile and communicate treatment plan highlighting referent needs.
- Conduct regular chart audits to ensure adherence to treatment plans and referent communication.
- Proactively ensure clinical team has completed discharge summary on time.
- Provide any information of value to BD Account owner.
- Accompany BD managers to in-person/virtual meetings or presentations, as necessary.
- Act as a customer service representative to referents for feedback, concerns, complaints and navigate accordingly
Qualifications:
- Bachelor's degree is an asset.
- Experience in account management
- Clinical experience and/or sales experience is an asset.
- Strong communication, relationship building, and interpersonal skills.
- Ability to work collaboratively with interdisciplinary teams.
- Strong organizational skills and attention to detail.
- Knowledge of healthcare and/or addiction industry preferred.
- Customer service experience preferred.
- Clinical experience and/or sales experience preferred.
Employee Benefits and Perks:
· Comprehensive benefits package, including a yearly allowance of $1,500 for mental health and addiction services, as well as $500 per service for various paramedical services, such as massage and physiotherapy
· 24/7 Employee Assistance Program through LifeWorks
· Competitive paid time off policies, including a paid day off on your birthday
· Access to in-house fitness facilities where applicable or discounted external gym memberships
· Remote or hybrid work models for eligible employees
· Perks and discounts with Perkopolis – entertainment, home/auto/pet insurance
· Personal and professional development through our Education Support Assistance program
· Nationwide presence allows for supportive relocation opportunities
· Defined Benefit pension through CAAT with up to a 4% employer contribution
· Maternity and parental leave top-up
· Access to discounts at Kids & Co. Daycare
EHN Canada is an employment equity employer. If you should require accommodation during the interview process, please contact Human Resources.
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