Informations principales
Desktop Support Engineer / Dispatch Support Engineer
Poste: Non spécifié
Début: Dès que possible
End: Non spécifié
Lieu: Ontario Centre (Queensville), Canada
Type de collaboration: Projet seulement
Taux horaire: Non spécifié
Dernière mise à jour: 6 mai 2024
Description et exigences de la tâche
- Walk in support in Intellizone / IT Corner sites specified in site list.
- IMAC/D – Install, Move, Add & Change / decommission
- Hardware Break Fix – Troubleshooting and coordination with hardware vendor
- Desk Side Support - Desk Side Support provides problem diagnosis and resolution for authorized operating systems and standard client application software residing on devices.
- Spares Management – Management of stock in dedicated/ scheduled visit sites. Onsite engineer is not allowed to take any spare outside the Nokia office premises without written permission from HCL/ Nokia.
- Printer Support – Basic H&E support (paper jams, consumables management) and coordination with managed print service provider only in dedicated sites
- Hands and eyes support provide for an on-site service specialist to visually verify the state of a Device and to perform tasks at the direction of a remote support subject matter expert in order to rectify an Incident.
- Provide Hand and Eyes Support as requested through an Incident/ Change/ Request;
- Contact the remote SME for service instruction; and
- Perform activities as directed by the remote SME for the respective towers - These are simple activities like:
· Physical device re-boot or shutdown
· Onsite troubleshooting according to support team
· Device reconfiguration according to support team
· Backup / restore
· Scheduled tape changes and vaulting as required
· Escorting 3rd party/ OEM vendor
· H&E engineer should have basic understanding on infrastructure and ability to understand and to execute basic activities like identify device, checking cables on equipment, loading a tape into a backup library, knowing what a power supply is about etc.